Privacy Policy

1. Who We Are

SoulScriptJourney.com is owned and operated by:

Legal Entity: Aditi Kothari

Email: mindsetcoachaditi@gmail.com

Phone: 9324930315

For privacy-related queries, please contact us using the details provided under Clause 14 of this Privacy Policy.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of Personal Data:

A. Identity and Contact Information

• Full name
• Email address
• Mobile number
• Postal address
• Date of birth (where voluntarily provided)

B. Booking and Transaction Information

• Appointment details
• Coaching programme selected
• Purchase history
• Payment confirmation
• Billing information

Note: Payment card information is processed directly by our authorized payment gateway providers. We do not store your complete debit card, credit card or banking credentials.

C. Coaching Information

Where voluntarily provided by you, we may collect information relating to: personal goals; lifestyle; habits; challenges; reflections; questionnaire responses; coaching progress; feedback; and other information that you choose to share during coaching sessions. We request that you do not provide medical records, psychiatric records or other sensitive information that is not reasonably necessary for providing coaching services.

D. Communications

We may retain records of communications exchanged through: email; WhatsApp; contact forms; booking platforms; customer support; newsletters; and other communication channels.

E. Technical Information

When you use our Website, we may automatically collect: IP address; browser type; operating system; device information; referral URLs; cookies; analytics information; and Website usage information.

3. How We Collect Personal Data

We collect Personal Data when you:

• Visit our Website
• Book coaching sessions
• Purchase workshops or digital products
• Subscribe to newsletters
• Complete intake forms or questionnaires
• Download free resources
• Communicate with us
• Attend online coaching sessions
• Submit testimonials or feedback
• Or otherwise voluntarily provide information to us

Certain technical information is collected automatically through cookies and similar technologies.

4. Purpose of Processing

We process your Personal Data for purposes including:

• Providing coaching services
• Scheduling appointments
• Delivering workshops and programmes
• Processing payments
• Providing downloadable resources
• Communicating regarding bookings
• Responding to enquiries
• Providing customer support
• Maintaining business records
• Sending newsletters and updates (where permitted)
• Improving our Website and services
• Ensuring Website security
• Preventing fraud and misuse
• Complying with legal obligations
• Enforcing our Terms and Conditions

We process only such Personal Data as is reasonably necessary for these purposes.

5. Consent

Where required under applicable law, we process your Personal Data on the basis of your consent. By voluntarily providing your Personal Data, booking coaching sessions, purchasing services, subscribing to communications, or otherwise interacting with us, you consent to the collection and processing of your Personal Data for the purposes described in this Privacy Policy.

Where consent is required under applicable law, such consent shall be free, specifically informed, unconditional and provided through a clear affirmative action. You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect processing carried out before such withdrawal and may affect our ability to continue providing certain services.

6. Disclosure of Personal Data

We do not sell or rent your Personal Data. We may disclose your Personal Data only where reasonably necessary to:

• Payment gateway providers
• Website hosting providers
• Cloud storage providers
• Customer relationship management (CRM) platforms
• Appointment scheduling platforms
• Video conferencing platforms
• Email service providers
• Analytics providers
• IT service providers
• Professional advisers
• Auditors
• Insurers
• Regulatory authorities
• Courts
• Law enforcement agencies
• Or other persons where disclosure is required by law or is necessary for protecting our legal rights

All third-party service providers engaged by us are expected to process Personal Data only for authorised purposes and maintain appropriate confidentiality and security standards.

7. Cross-Border Processing

Certain third-party service providers engaged by us may store or process Personal Data outside India. Where Personal Data is transferred outside India, such transfer shall be undertaken in accordance with applicable law and subject to appropriate contractual, technical or organisational safeguards where required.

8. Data Retention

We retain Personal Data only for as long as reasonably necessary to: provide our services; maintain customer records; comply with legal, accounting and taxation obligations; resolve disputes; enforce contractual rights; detect fraud; or protect our legitimate business interests. Once Personal Data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable law.

9. Cookies and Analytics

Our Website may use cookies and similar technologies to: improve Website functionality; remember user preferences; understand Website traffic; analyse user behavior; enhance user experience; and maintain Website security. You may disable cookies through your browser settings. However, certain features of the Website may not function properly if cookies are disabled.

10. Security Measures

We implement reasonable administrative, organisational and technical safeguards designed to protect Personal Data against unauthorised access, disclosure, alteration, misuse or destruction. Such safeguards may include: encrypted communication where appropriate; secure hosting environments; restricted access controls; password protection; regular software updates; security monitoring; and internal confidentiality practices.

While we strive to protect Personal Data, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

11. Rights of the Data Principal

Subject to applicable law, you may have the following rights regarding your Personal Data:

• (a) Right to Access Information: You may request information regarding the Personal Data processed by us in accordance with applicable law.
• (b) Right to Correction: You may request correction, updating or completion of inaccurate or incomplete Personal Data.
• (c) Right to Erasure: You may request deletion of your Personal Data where such deletion is permitted under applicable law. Certain information may continue to be retained where required for legal, contractual, regulatory, taxation, accounting or dispute resolution purposes.
• (d) Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the legality of processing undertaken before such withdrawal.
• (e) Right to Grievance Redressal: If you have any concern regarding the processing of your Personal Data, you may contact our Grievance Officer. We will endeavor to acknowledge and address grievances within the timelines prescribed under applicable law.
• (f) Right to Nominate: Where applicable under law, you may nominate another individual to exercise your rights in accordance with the Digital Personal Data Protection Act, 2023 in the event of your death or incapacity.

12. Children's Privacy

Our Website and services are intended for individuals who are at least eighteen (18) years of age. We do not knowingly collect Personal Data directly from children without appropriate parental or legal guardian involvement where permitted by applicable law. If we become aware that Personal Data of a child has been collected contrary to applicable law, we will take reasonable steps to delete such information.

13. Grievance Officer

If you have any privacy-related concerns, requests or complaints, please contact:

Grievance Officer: Aditi Kothari

Designation: Grievance Officer

Email: mindsetcoachaditi@gmail.com

Phone: 9324930315

Where applicable under law, if you remain dissatisfied after completion of our grievance process, you may have the right to seek remedies before the competent authority established under applicable law, including the Data Protection Board of India.

14. Third-Party Websites

Our Website may contain links to third party websites or services. We do not control and are not responsible for the privacy practices, content or security of such third-party platforms. We encourage you to review their respective privacy policies before sharing any Personal Data.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. The updated version will be published on this page together with the revised "Last Updated" date. Continued use of the Website after publication of any revised Privacy Policy constitutes acknowledgement of the updated Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or our handling of Personal Data, please contact us:

Aditi Kothari

Email: mindsetcoachaditi@gmail.com

Phone: 9324930315